I have a pair of Tech 8's, they are more then a few years old but the uppers were in pretty good shape, but I wore a hole right throught he sole at the brake lever and keep riding with them till they were really bad. . I called Alpinestar to talk to the about fixing then. They asked me to email them a few pics and call back the next day and they would review them while I was on the phone with them. So I took a few emaled them and called the next day. They told me they could work with them, 80 bucks. They gave me a RA# (code to cross reference my Return Address) I boxed them up and shipped them to Ca ($24) 3 weeks later they call me and tell me they were done, I have to pay them, To my suprise, the $80 included shipping back also. Not sure if the shipping was because they took longer then I was originally told, but I never said nothing about the delay once. the repair was replacing both the sole and restiching on a new mid-sole, replace the steel toe kicks, replaced 1 buckle latch and 3 new strapes. Also I had a hole in the side of the boot in the plastic piece, they cut out around the hole a fused in a new section of the plastic.. Great service and $80 bucks sure beat $400 for a new pair.... Some pics....
yes there customer service kicks butt iv ordered parts 3 times never charged me a cent but moto nation for sidi parts hope someone there reads this cuz they SUCK THERE I SAID IT FEEL BETTER NOW
