THIS IS NOT AN OIL THREAD Its a good customer relations thread. I have been running AGIP 10/60 pretty much since after break in. I recently Purchased another case from American AGIP last week. I recieved my case of oil from UPS opened the box and found that the containers were in a plastic bag and oil was all over. I found that 1 of the bottles had a crack in it. This would be caused by shipping. It looked like it was doun about 1/4 of the bottle. I figured that's no big deal. After work I took the box to my garage the and was about to place them in my shelf- I looked again for the cracked bottle- and while I pulled the bottles out I counted them for some reason. There were only 11, and that included the one that was damaged. OK, I figured, now I have a problem. This isn't right, I paid $150 with shipping for 12 bottles- so I am loosing $12.50 and some change on the damaged one because of someone obviously doesn't care about my purchase. The Next day, I called American Agip in New York. I expected to talk to a machine, and once I did get a human they would not care about my tiny purchase- this is a oil company/ not a retailer. Surprisingly, a real human answered the phone within 3 rings. I identified myself and before I could tell my story or make a case- she seemed to know my circumstances and problem. She said UPS had contacted them that the case they sent was damaged so they have already sent another complete case of 10/60.......... I said thank you very much, I really cannot ask for more, you have resolved my problem in full. She apologized for any inconvenience. That is customer service, that is taking care of your customer. I expected having to deal with UPS and filing a claim, and sending thisngs back, wasting my time and money. NOT the case!!! In fact I didn't have to do anything to be taken care of by American AGIP. So I felt obligated to report my satisfaction on CH, Thanks. Brad
Thats the kind of customer service story I like to see. Too bad it's usually not the norm when it comes to dealing with large companies.
Good story. You really don't need all that extra oil do you? What if you send some up my way. I just have to look for maybe a different carrier say Purolator might do.
Good story. It's customer service like that, that will very likely make you an AGIP customer for life. Good to hear there are still companies out there that stand up for their customers when something has gone wrong.
Good customer service from UPS also. They did not wait for you to make a complaint. They knew there was a problem and contacted the shipper for you.
Good story; I can back that up a bit with my own experience with them. I called them once to inquire about their coolant when I first got my WR250... Seemed to be very nice folks.
Nice story, but pay shipping and I'l send you 3/4 case for free. I ran 10W60 loyal to the owners manual and after 1,000 miles changed oil and sent a sample of the used oil for analysis. Additive package looks good but the viscosity dropped to the high end of a SAE 30 oil. Used a 5W40 Agip on my Hayabusa, 1,200 miles, the viscosity dropped to a low SAE 30 grade. There are no secrets in the lubricant industry, one of the most important things is a stay in grade viscosity polymer and it's proportional to the price. Let me know if you want more and I'll post the analysis. Long story short, you will be better off with a can of Shell Rotella from Walmart.
Wow awesome customer service thanks for passing it along. I use the Rotella too but I doubt Walmart would respond the same way LOL.
Heartening to think thar both UPS and AGIP would be so responsive and forthcoming. I remember things like this and it does make a difference to me and to you as well I am sure.
