I now have a 09 Husky 510 sm that cost me nearly 8000. It has 3500 miles and it has it is worth nothing. I lost 6th gear at 1800. My gas light does not work. My display just stopped working. I have been left stranded twice now. I had a Drz with 13000 miles and no problems ever. Why do they make garbage any we keep buying it. It may be faster than the Drz but at least it got me home. I can't even sell it, no one would believe me about the mileage. I have called bmw of north america and they blew me off. Never again will I buy a HUSKY!!
Hello I am a Dealer located in Ottawa Canada and i am wondering what your warranty expiration date is. there are some models with a 2 year warranty. you can ask your dealer for good will. Keep in mind that i have also witnessed Drz 400s with blown engines and rotten engine cases that Suzuki would not warranty. Husqvarna is a very good company with an amazing product. things break! Thx
What's your dealer's name? Why hasn't the dealer helped ? 6 mo. For warranty. Is 6th gear fixed and if not, why not. Shouldn't have any trouble getting a new dash.....have you asked to get it warranted? We need more information to take a side or give you sympathy.
In my experience with the Huskys; things just don't break. Especially internal engine components. Let's hear more about the history as the bike is 2 years old.
Sounds a little harsh without the full details. I guess you have been happy riding as a 5 speed for the last 1700 miles? surely it would be better to repair it or at least diagnose the problem? I'm not surprised the dealers aren't interested in buying it if you don't keep it maintained. The other issues are fairly trivial and can easily be repaired.
Dealers are bound by rules and warranty regulations set by the manufacturer. Husky is the most generous OEM i have ever dealt with. if they are not covering your bike then they must have a legitimate reason. it is rare that the internals fail. Husqvarna asses each claim and has never refused a claim that we have processed. I wish i could help more. Quadexpert
This... In addition 'how' the bike was used is missing, SMs tend to see a lot of use, sometimes hard use.
If you click on his picture and go to his posts it is pretty well spelled out what has happened. He bought it from a ducati dealer with 120 miles on it. The warranty is 6 months for the USA market on the four strokes (well the ones that can be registered and aren't modified, as per the new usa husky site) except the the 630 ones is one year. Not sure why someone would post about two year warranties. He drives it to work 32 miles round trip and seems to be intrested in finding out if tc parts fit. I can't really comment too much but suspect there isn't enough of a rubber cushioning device in the drive line. Which is how that thread ends with pictures of an aftermarket cushioned sprocket. Even that looks pretty small rubber compared to what I am used to. Oh he ordered the gear sept 6,2010 and got it in mid October. There must be something which frustrated him lately to make this post appear now. Fran
Here is my experiance with Husqvarna and a copy of a email that I sent to the Canadian Husky importer. I have deleted the names etc. To whom it may concern, In February of 2010 I purchased a new 2010 TE250 from a local Husqvarna dealer. I liked the idea of having a bike I could ride to the trails and be legal on the road, I also liked that the bike came with a 2 year warranty and that Husqvarna was sponsoring young local riders. Once I got home I discovered that the bike only had half throttle due to a throttle stop and barely had the power to climb the road behind my home. So I removed the throttle stop, removed some huge canister off the side and installed the factory provided power up kit. The bike ran good and I was away riding for the season. In about June of 2010 the bike became harder and harder to start with the e-start button so I went to the dealer and came to the conclusion that the hard starting was due to my limited use of the bike and the battery was getting weak from sitting and a good fix would be to buy a battery tender which I did. The bike was still not starting great but I never gave it much thought. I didn’t ride all summer as it was very dry and hot in this area. In the fall I went for a few rides and the bike was tough starting but started fine with the kick start lever. I started looking at the bike again in February of 2011 while starting to get ready for the upcoming riding season so I visually went through the e-start system checking for broken wires etc. I also took the battery to the dealer for a load test to make sure that was not the problem. When it became obvious that the problem was not just a simple wiring/charging issue I took the bike to the dealer and after a short time at the dealer the problem was found and I quote “Exhaust valve left side had .35 clearance, removed cam to inspect and found the shim stuck in spring retainer, magnets were not strong enough to extract shim. I needed to pressure the cylinder in order to tap down on the spring retainer repeatedly to press out the shim. On inspection of the spring retainer it could be visibly noticed that the bucket was coming in contact with the retainer and crushed the retainer around the shim. My thoughts are that the titanium on the valve stem wore off where the shim contacts the valve causing the stem to wear down and cause this problem.” Turns out the compression was essentially to high as the exhaust valve was not releasing properly and the e-start could not overcome it. I was told that there was no warranty on the bike because I had installed the factory supplied power up kit, but the dealer would see what they could do. I was quite puzzled by the no warranty comment because I had read nothing in my warranty about the power up kit voiding the warranty nor was there any warnings on the parts I installed about the kit affecting the warranty. The warranty was sent out in February and I heard back that yes Husqvarna was going to go good for the repair. So I paid my repair bill which was $855.00 total as I also had them dyno the bike to try and eliminate the bog it had at slower speeds, so about $718.00 was spent repairing the valve issue and the dealer said they would reimburse me. So I waited for notification about my warranty which finally came April 15 2011 (two months later) for the sum of $220.00. I was very upset at this amount and found it to be an insult so I told the dealer to keep the money and I would ride other brands of bikes from this point on to which he said “ok. We did you a favor getting you that much money.” I am not sure who to be upset with here either a dealer who my family has purchased four new motorcycles from in the last 5 years, or a manufacturer who provides me with parts to make my motorcycle perform better but voids my warranty if I put them on. My position now is that I own a motorcycle with 783km that I refuse to ride because I question its reliability. This motorcycle is worth less than 50% of its purchase price if I was to trade it in to another dealer, that is if another dealer will even take a Husqvarna on trade. I also have a broken relationship with a dealer whom I have dealt at for several years but I will not set foot in their shop anymore. The question now is what do I want from all of this? I am not sure to be honest. I would like my $718.00 back that’s for sure. I would like to be riding my 2010 bike rather than see it sit in my shop as I ride a 20 year old bike that has never really let me down. I would also like to see Husqvarna Motorcycles add a revision to the warranty manual that clearly states that installing the factory provided power up kit voids the warranty. Until then I surely will not be riding another Husqvarna motorcycle any time soon. As a business owner myself I realize that most customer service issues boil down to poor communication, this situation was exactly that. I should have been told up front that installing the power up kit voided the warranty, I should have been told upfront that Husqvarna would only cover part of the warranty invoice, and I should have been told up front that the warranty process could take months. I also gave the dealer a chance to get me out of the bike by taking it on trade on another Husqvarna, but the call never came to tell me how much to write the cheque for, so I assume that they didn’t really want to sell me another bike or really want my business. Regards, Did I ride the bike hard? Yup, but no harder than any other bike I have owned. In the end I was offered a small discount from Husky Canada (they didnt say how much just small) if I were to purchase a new bike so I sold the bike at a big loss to get out of the brand and away from the dealer. Overall I had a poor experiance with Husky Canada and my dealer but I would still say that Husky still makes a decent product but with a questionable warranty and low resale value in this part of the country.
sprocket74 - I want to thank you for that incredibly precise & well presented input. That is something that someone can understand, and if something is understood, possibly address. (fyi - to the casual readers glancing at this thread, this thread was regarding a different bike)
Sad to hear of a negative experience. Not sure what the $220 covered, but dyno runs and tuning would probably be excluded from warranty payout. I don't think any other manufacturer would/could do any better with that exact problem. I really don't understand why the TE (or other) model has a 50% throttle stop. That's a bit odd.
DOT 50 dirtbikes have the TS due to EPA/CARB regs etc. etc. etc... cant speak for the OP or post #12 but ive NEVER seen any company so eager to please as Husky. i got a left over 07 TC 250. top shock lock ring was stuck from sitting. not the dealers fault, or Husky's. took the threads with off the shock body when i went to set the sag. oops now what? was a 2.5 hour drive to my dealer, one way. i called, then sent in my Ohlin shock. he sent me another and i was back on the track in under a week. a brand new shock, complete, for a 1 y/o race bike in hand in 6 days. the dealer lost or didnt make any money on the deal combined. they didnt even blink. sent me a jersey, cap, schwag too and a nice note and card. last year when i picked up my 09 WR125 @ another dealer PUD's and all docs were in hand, along with all my other goodies and chochkees and they acted like i was doing them a favor buying a left-over for DIRT cheap. in january i needed some plastics and stuff- gottem in under 5 days at WAY less than half of what the aftermarket wanted, plus more schwag. yeh, not all dealers are perfect and stuff slips through cracks and not everyone has this golden of an experience but more flies with honey, squeaky wheel etc and whenever ive needed something Husky and its dealer and member base (The Brotherhood) has risen to the occasion and totaly exceeded my expectations. the big 4 or the orange stuff? they act like their stuff is perfect and defect free and you did something wrong by firing it up. been there and never going back to that rodeo. ever.
I'm sorry, I didn't reply sooner. As for the Dealership, it is in North Carolina, and I am in south Florida. So contact with them is pointless. The bike is in my opinon well maintained. Oil and filter was changed at 100, 250, 500, 750, 1000 and then every 500 miles after that. Same with valve checks and air filter cleaning. I ride it to work only, so It doesn't see really awful abuse. No bouncing off the rev limiter, I am no slouch I ride it fast, but i live in Florida, it is all strait and flat. The bike has had it easy. I have mx bikes that stand up to more abuse with no problem. This bike I even use the clutch to shift it. I am just frustrated with it.
Sorry to hear about sprocket74's experience, but with my '11 TE310 it was spelled out clearly, by dealer, on dealers website, and in the owners manual, that the warranty on these bike is 2 years UNLESS put in "race mode" aka "powerup mode" aka "full power mode" aka "uncorked". I.e. if you bolt on the parts they provide, then you are turning it into a race bike and you get a race bike warranty. If you keep it factory stock, you have a docile dualsport and you get a dualsport warranty. No hidden catch, unfortunate it wasn't made clearer to you at time of purchase. My 310 is a bit of a dog on the highway, and I've got to keep the revs up on steep climbs, but for now I value the warranty more than the extra power so it's staying stock. If I get bored of it, I'll bolt on the goodies with full knowledge that I'm limiting the warranty. Hard to blame the mfg for that, I'd turn it around and say they are generously giving you the flexibility for no extra cost -- warranty or race bike, take your pick. I know my buddy with a DRZ had to buy a bunch of aftermarket stuff to bolt on to get the performance he wanted, and I'm pretty sure that voided his warranty as well. Certainly wouldn't expect Suzuki to take responsibility if his engine blew up after he opened his airbox, put on aftermarket filter, rejetted, etc.
Some of the people in this thread are in the USA where there is a 6 month warranty, and some are from Canada and other places where there is a 2 year warranty. The person that started the thread, who did not specify the age of the bike when the problems occurred, says he is in Florida. This has been an ongoing problem on forums (it seems like) forever.
How many miles were on the bike when it was 6 months old? Is is in the USA where there is a 6 month warranty.
This is a less than useful thread. The thread starter did not provide enough details. Details like how many miles were on the bike when it was 6 months old - he may have stated it somewhere else but every thread should be able to be understood without searching old posts. In addition there are people from other countries that are giving input - which I appreciate, and there is nothing at all wrong with that, but it does make the thread confusing to the causal reader. I'll move this to the general forum, where all the threads should go that don't really fit the other forums. This thread is simply too confusing.
