Formal apology

Discussion in 'Motosportz' started by Motosportz, Oct 15, 2009.

  1. Motosportz CH Sponsor

    Location:
    Vancouver WA
    Husqvarna Motorcycle:
    2021 TE250i, 570 Berg, 500 KTM, 790R
    Other Motorcycles:
    many
    Just wanted to drop a note and say sorry to any of you who had issues getting a hold of us in the last few months and might have had some crappy customer service. We had several issues, my phone was randomly forwarding to another number. We missed a small pile of calls. We got swamped and disorganized for a bit and it was painful. Basically I feel we dropped the ball on a few customers and I feel really bad about it.

    We changed our phone provider and are recommitted on customer service.

    same number - 360-597-4364

    Again VERY sorry to those that received less than stellar customer service. We have it fixed and are totally committed to your satisfaction.

    We will also be updating our web site soon and it will become more interactive and provide much more information and clarity of ordering.

    Thanks for your patronage and sorry if you were one of those that slipped through the cracks when we stumbled.

    Kelly
    Owner - Motosportz
  2. zoomdude57 Husqvarna
    AA Class

    Location:
    Seattle
    Husqvarna Motorcycle:
    2009 TE610
    Other Motorcycles:
    KTM 200XC-W
    No worries. Any issues I had were quickly resolved. The steering damper for the TE610 is a fabulous unit. Keep up the great work!
  3. Zim Husqvarna
    A Class

    Less riding ,more work,naaa,more riding less work.