I ordered a Husky luggage rack and a single pair of tire irons. I received 2 luggage racks and 2 sets of tire irons. I emailed Touratech and within 2 hours, I had a Touratech email with a UPS printable return shipping slip and a nice message saying they would credit my card for the duplicates, the shipping on the dupes PLUS the original shipping charge for my parts as well. I immediately went out on their site and looked for something else to purchase. Really good company to deal with for my first, and not last, purchase.