anyone know how to get in touch with them besides email? apparently they have no problem taking my money, but when it comes to delivering a product, or even answering an email regarding my order status, they dont care. not impressed at all so far.
Bummer. I had great service from them. If you don't hear from them soon, better contact your credit card company like I had to do with Scaryfast Powernow products. They even managed to ignore me by phone.
Wow I got my fenders in 3 days, placed my order and it shipped the same day, but I did email to make sure he had them in stock.
Ok, Sorry, I didn't have my phone and should have thought of this. Future use to all. 1-909-xxx-xxxx If you didn't copy it by now, you didn't need it. Gary
WOW You guys in the US really expect fast service. 1.5 weeks and you got your panties in twist. We are lucky if we see parts in a month.
well I wasnt too happy when I got an email fron them on Monday saying they were out of town all week...and will ship on monday...no dates or anything....and put a damn phone number on your page...take my money for a week and dont even let me contact you...hmmm makes you think twice...
<rant> Maybe he went riding? The dude is running a niche business out of his garage - and selling good product at a very low price. Cut him some slack. I'm sure your local (-ish) dealer would have been happy to sell you the same plastic for much more money - and only a 3 week wait while they ordered it. But you could have called them everyday - only to hear that it wasn't in (they hadn't ordered it) and they weren't sure when it would be in (IF they ever got around to ordering it) - so that is somehow better? Did you email him first to make sure he had it and could ship? OR, did you just click on the website and expect the plastic to pop out of your monitor? In my mind, part of the fun of owning a simi-exotic (and don't kid yourself, Husqvarna is still exotic) is finding the good dealers and suppliers, they guys who are doing it because the love riding and the brand, and understanding that means sometimes you wait for them while they go have lives. You are right on one thing - it does make me think twice. Makes me think that my next order with Motoplastics will be twice as large. Craig was selling me plastic for my bikes when no once else even thinking of stocking Husky - and I know he damn well wasn't - and isn't - getting rich at it. </rant>
naga---first of all...no i didnt email him, first....maybe he should put on his site gonna be "gone riding" I would be totally cool with that...but to get an email a few days latter saying...hey i got your money but I split for Vacation...kinda stinks.... second---I did email him the next day to check and make sure he had the stuff and when he was gonna ship it... third--if he had his dang phone number on his site I would have called him first....and if i would have know he was going on Vacation i would have waited on ordering and called around to see if anyone had it...and yes prolly paid more... last-- I have been around Husky's for around 40 yrs..yes since birth...and my uncle to this day is still one awesome husky dealer...and I have worked in many many dealers and now a dealer rep...so believe me I know all to well very few are getting rich at this Biz.... <<rant>> and never did i say he wasnt a good guy, but maybe needs to inform people better...
racemx904 - this ain't the place for us to get into a pissin' match - this isn't TT, I LIKE Cafehusky. You want to debate the pedantic, misanthropic and aphoristic, send me a PM - I love to argue. But three small points (because I love to argue - remember) - 1) if my uncle was a Husky dealer I wouldn't be ordering parts from an anonymous web vendor completely across the country {"yo unk, hook me up!"} - 2) if I had been around Husqvarna for 40 years (since birth) - and knowing the tumultuous history of the brand and in particular the historic scarcity of parts in the US - I would hope that I had a bit more patience - 3) lastly, given a historical perspective, I wouldn't slag a good vendor down, from the safe anonymity of the web. (And 4th - because I can't count - there is no way, running a niche business, that I would put my phone # on the web - [and yes, I run a niche business -and no, my phone number is not on my website]) Good riding to you, sir. Hope you and yours are above the floodplain.
i didnt start a pissin match you did...I was merely stating the fact that he had bad customer service on my order and looks like another too... my uncle is a dealer and I like to help out the small guy...and i can pay and do pay and will not take money out of my familys pocket on something he can sell at full price.... and I wasnt ordering a Husky part but an aftermarket part....and if he said he was gonna be gone or put it on the web...i would have found the piece I needed, probably still ordered the piece I didnt need but wanted from him... Where the HELL am I suppose to gripe about crappy service...he dont have an address or a phone number to call him...so people need to know what they are getting before they order...I would say he gets a fair amount of biz from here.... as a "niche" biz owner are you too advanced to use a phone as a selling tool...or do you figure screw it they either will order or wont.... it dont matter now cause he wont get anymore of my biz and this is my last post to you NAGA since you dont even have a dog in this fight...
racer - sending you a PM - because an open forum is not the place, as I said before. But I - and a lot of others will continue to order from Motoplastics - in great part for the same reasons you WON'T. Side note to PALMER84ONE - I shoulda left that last line in, right?
I will continue to order from them as well. my reason for starting the thread was to get in touch with the guy, but after finding out what was going on, it wasnt a big deal. sure a little more communication would have been nice, but I cant fault the guy for having a personal life. (didnt know it was such a small operation when I placed the order)
I think that it's a public service to post gripes on a public forum, so that other potential customers can get the skinny on what they might expect, but I make sure that I post after I have exhausted all avenues of getting the issue resolved before I post my gripes. Companies need to know that they can be held accountable for poor customer service in front of God and everybody with the internet. I recently griped about one company and got my issues resolved, but only after a bunch of pestering and I would recommend that company now, then I griped about another company and got ignored by them both by e mail and by phone, and bamboozled as far as I am concerned, so I wouldn't recommend that company to anybody.
