At long last I finally got the Husky warranty claim from my dealer Motofit in CT. They are actually sending me a number plate holder and a tool kit. It's been 3 months since I first started this ordeal. I tried to get a tail light, reflectors, and some refund $ for the Maine licence plate and inspection sticker that is still along side of the dirt road I was riding on but the dealer and Husky/NA said I needed to bring the bike to the dealer. That's not happening, 900 miles round trip from Maine to CT. Did I still ride? Yes, How? I ordered the parts from Hall's, Bid D, and ktm-parts.com, ktm-parts was backordered until last week, got the tail light from Big D, and the number plate holder from Hall's and I was back on the road. Now I have 3 number plate holders 2 tail lights so if anyone needs these parts send me a message.
I doubt I'd ever see any reimbursement, it was hard enough pushing the warranty claim through. My phone conversation with Andy at Husky?NA resulted in a shouting match, words I don't usually use and a hang-up by him, I called back and spoke in a more polite manner and was told the only way to proceed with this claim was to bring the motorcycle to the dealer. At least Motofit in CT saw the photos of the damage I sent via email and processed the warranty claim. I sent about 20 emails and a lot of phone calls, I'm happy with this outcome.
I've done that in the past. I owned a Buell Ulysses which had a belt drive. Before going on a long trip I bought a spare drive belt and threw it in my luggage as an insurance policy, being that if I had a spare I'd never need it. How wrong was I. The belt on the bike snapped less than 4hrs into the 1st day of the trip. Mounted the new belt and enjoyed the rest of the trip. When I got back, I took the broken belt to the dealer (they already had my receipt for purchase on their computer system). Once they inspected the belt and identified that it had failed (and I guess not been cut by me) they refunded the cost (or actually I think they just gave me a credit on my next service which was due then anyway).
Had the same dilemma with my Strada radiator. Closest dealer (MotOhio) is a 200 mile round trip and MotOhio wouldn't service it straight away, which meant two trips X 200 miles, 400 miles total. I ended up buying the rad from my originating dealer and then sending the weepy rad back for a refund. This arrangement works well for the customer and the dealer as the service dept gets the time (labor cost) of the repair for doing absolutely nothing but ordering the part. I win as I traded less time doing the repair than I'd have spent driving and the shipping was far less than the fuel...
Had no issues with my dealer in Anchorage. The bike came with a front rim that was out of round. Brought it up to them when they were doing a Moss update and they had another rim in-stock within two weeks (might have come off a bike in the warehouse). No fuss no muss. Amazing how smooth this motor really is (and the headlight doesn't make a strobe out of reflective signs at night).
