I just got an email from Jeff, he said they were sending me a new tank and a return ship label for my old tank. I had emailed him last week and said that my IMS tank had developed a leak. He said to send him a picture of it. When I took the tank off I discovered that my radiator air scoop had been rubbing very hard on the tank. I don't know if I didn't trim it enough or my radiator had bent slightly backword, but it had almost rubbed a hole in the tank. Slightly below that a crack developed and started to leak. He said Hall's and IMS would both stand behind the tank. This is customer service at it's best. When I get the chance to do business with Hall's again, I most certainly will. I am attaching a pic of the tank. The part circled in red is the leak, the part circled in blue is where the plastic scoop rubbed on the tank. I don't know if one had anything to do with the other or not. Ken
I've always thought this when businesses that don't stand behind what they sell. When a company does not honoring it's product. It is very detrimental. I don't like to bad mouth anyone or business but if you feel you are getting burnt or have got burnt you end up telling people you feel will be affected by dealing with them. Adversely effecting sales. And Vis Versa . When Halls does things like this well.... Money can't buy that kind of advertising
