A day in the life of: www.hva-factory.com

I need you to get on those stator wire grommets!

Tool has been modified and production will start very soon!

Andy.

Sorry, our site and emails are still down. Technical issues with our webserver.... They are working through the night to fix it! Andy.

Just to let you know - everything at HVA-Factory is fine. The issue is with the provider / host of out website and email.

They have had some sort of major catastrophie.

Suggest that anyone call me if really desperate, but be warned I am away next week and back Christmas eve, so there is a chance of no web orders this side of Christmas. I am expecting an update later today...

Thanks for your understanding,

Andy.

''
Formoda

2 hrs ·
SERVER OUTAGE - DIRECTOR STATEMENT
As all of our clients who have been affected will no doubt know, a major hardware failure has occurred which has meant that both web and email services have gone down.
To give a little more information on the technicalities of the situation, we have a server solution hosted at a data centre in London. This solution uses a technology called RAID which is essentially multiple hard drives that sync with each other to provide a good level of data resilience - 4 drives in our case. The problems experienced with RAID have been two fold:
1) We were notified by the data centre of a drive failure in September - this was replaced as normal without any downtime. Unbeknownst to us, this drive did not fully sync with the rest of the RAID array and was left as an 'orphan' drive that was inactive. We were not notified of this malfunction.
2) At around 11pm on Monday 12th December, we believe the RAID controller malfunctioned and positioned the orphan drive as the primary drive, effectively switching the new data with the orphan drive's old data.
Additionally our backup system also malfunctioned, we believe due to the web hosting platform software (cPanel). Our backups are stored off-site on Amazon's S3 storage service. We would usually be notified of any backups that did not complete successfully but in this case we received no such messages and therefore had no reason to doubt a backup system that has proven to be robust in the past.
There was a very short period of time between the RAID failure and the server being powered down. In light of this, the drives from the server are currently en-route to a specialist data recovery laboratory who will be trying to restore up-to-date files. Should this be successful we will inform all those involved immediately following any information given to us. We are expediting this process as much as physically possible.
At this point we are also taking legal advice on the situation.
We understand this is deeply concerning for all those affected and we are doing absolutely everything within our powers to resolve the situation.
It's our utmost priority to get all our clients operational again. For website hosting clients, we're in the process of setting up temporary holding pages to create some kind of web presence while the drives are in the data recovery laboratory.

Could take a while guys...

Andy.

Holy shit what a cluster F@ck of mistakes there!!! lol

Surprised if anyone has a job after that lot

Yep - its a show stopper.

Hopefully by the time I get back it will be sorted!

Andy.

good luck with that...IT guys believe xmas starts in mid December and finishes somewhere north of march...

Site is back working! Sorry about that. Not as sorry as me as the version is 3 months old. That means I need to try and remember what has been uploaded / deleted since then... Don't let that worry you though! Back in the office 26th December. Thanks for your patience, Andy.

take the week off andy, go back in the new year!

I get an error when i try the search.

OK - We are working on that!

Any feedback whilst placing orders will help us resolve any issues quickly, so Thanks!

Andy.

OK - search function is fixed and I am updating the new stock as I type this!

Happy ordering!

Andy.

Nice work guys. I'm just starting my 83 420 WR tear down. Be needing to order soon!

We are pretty much sorted and back to normal now. I think I have got the website back to where it should be, so thanks again for you patience!

Happy new year!

Andy.

Happy new year 2017 Andy !
Bonne Année 2017 Andy !

Some new year Grommets!

Yeah! Just in time for my 2066 motor!! Many thanks for caring about the little bits that keep these machines going. Now there is no excuse for having a blob of red gasket sealer/painters caulk/bubble gum on your mag cover!

Dam Andy, you must have been sitting there waiting on my order. I have been wanting to put a order in for a long time and kept putting it off just knowing it was going to take a couple of weeks to get my stuff, But I never would have guessed it would get here in 4 days... Thanks for all you do.