Husky dealers sending back moss tools?

Discussion in 'TR650' started by Kawagumby, Jun 29, 2013.

  1. Tracy Jenkins Husqvarna
    C Class

    Husqvarna Motorcycle:
    st650 strada
    Other Motorcycles:
    xl600r 87 honda
    husky na is right off the 91 in the norco/corona area
  2. BikingEngineer Husqvarna
    AA Class

    Location:
    Redlands, CA
    Husqvarna Motorcycle:
    2013 TR650 Terra
    Other Motorcycles:
    2004 Kaw. EX500, 1981 Honda CM400C
    So just swing by corporate to get MOSS work? I know that HYR in Redlands sent their MOSS back a week before I brought my Terra in for break-in service.
  3. Motosportz CH Sponsor

    Location:
    Vancouver WA
    Husqvarna Motorcycle:
    2021 TE250i, 570 Berg, 500 KTM, 790R
    Other Motorcycles:
    many
    what bike are we talking about? The TR650 for sure doe NOT have a close ratio tranny.
    HuskyDude likes this.
  4. Kawagumby Husqvarna
    AA Class

    Husqvarna Motorcycle:
    2009 TE310, 2014 TE250
    Other Motorcycles:
    WR250R, KDX220, 1987KDX200
    LOL, no, I was talking about the KTM 690 enduro R.
  5. glangston Husqvarna
    Pro Class

    Location:
    Gardnerville, NV and Mammoth Lakes, CA
    Husqvarna Motorcycle:
    2012 Husqvarna TE 310
    Other Motorcycles:
    2012 BETA 350 RS
    Just thinking that big money for dealers to have this was a mistake. Investing the profits on at least the first half dozen bikes (ok, that's a guess) seems like a leap of faith for dealers. They already know they'll have to inventory parts and supplies that may be different, as well as riding accessories that suit this style of riding, ADV v. Dirt or DS. just a lot to lay on them, I think. If they're trying to thin the herd (of dealers) then it would make sense. I would have sent the tool free with say an initial order of 3 or 4 units or made it free after a dealer had sold a given number of units. Share the effort.
  6. mag00 Husqvarna
    Pro Class

    Location:
    Tucson
    Husqvarna Motorcycle:
    Terra, Strada
    Other Motorcycles:
    XR250 R1100RS CH50
    It's not looking good...

    Just got back from the BMW dealer. BMW did not sell the moss tool with the husqvarna deal. My BMW dealer was getting ready to sell Huskies, but has since abandoned the idea. I also had them hook my bike up to their tool, and they could not access my bike, No VIN number.

    Service manager is going to research to see what can be done, but thinks that since they are not a Husky dealer, I should not get my hopes up.

    This is an issue all Terra/Strada/Nuda owners need to be proactive on, or your bike may soon be a lawn ornament should something fail, and all Moss get recalled by BMW. You say it can't happen, don't be so sure.

    The guy at Rexxer is willing to spend some time on our issue, he would like to look at a bike, they are in the Richmond area. I think he may even be able to program a hack to disable the rfid, something the moss cannot do.

    There is one Terra owner already dead in the water, getting no resolution for his bike, do you feel Lucky'
  7. oregonsage 4st Clerk

    Location:
    Dry Washington
    Husqvarna Motorcycle:
    FX450
    Other Motorcycles:
    Yamaha DT400 x 2, BMW G310R
    I havent actually been at the controls, but it is my understanding that bypassing the VIN is SOP for everyone, even the Husqvarna dealers.
    HuskyDude likes this.
  8. mag00 Husqvarna
    Pro Class

    Location:
    Tucson
    Husqvarna Motorcycle:
    Terra, Strada
    Other Motorcycles:
    XR250 R1100RS CH50
    How you gonna program a key?
  9. oregonsage 4st Clerk

    Location:
    Dry Washington
    Husqvarna Motorcycle:
    FX450
    Other Motorcycles:
    Yamaha DT400 x 2, BMW G310R
    Dont know about keys, I thought we were talking about ECUs. For instance Bill's Motorcycles Plus in Salem has used their MOSS on a BMW GS650 and they are not a BMW dealer. Ive heard others report bypassing the VIN to reflash TRs. There is a way to get past the VIN barrier, but I dont know how it is done. Husky dealers working with Corona seem to be able to handle this. Not sure how a BMW dealer would do it. It is unfortunate that so many dealers gave up on the 650/MOSS; in the Northwest they are still selling strong, and its one model that the factory has continued to ship.
  10. mag00 Husqvarna
    Pro Class

    Location:
    Tucson
    Husqvarna Motorcycle:
    Terra, Strada
    Other Motorcycles:
    XR250 R1100RS CH50
    It would be nice to get some solid answers. As with anything corporate, some workers are willing to help the customer, others only play by the book, and not willing to go outside the box. If the BMW dealer started to hack or bypass and break BMW protocol, they may think they might get in trouble with BMW.
  11. oregonsage 4st Clerk

    Location:
    Dry Washington
    Husqvarna Motorcycle:
    FX450
    Other Motorcycles:
    Yamaha DT400 x 2, BMW G310R

    I know that BMW dealer (well one just like that). I dont shop there anymore.
  12. nev.. Terrarist

    Location:
    Greensborough, Australia
    Husqvarna Motorcycle:
    '13 TR650 Terra
    Other Motorcycles:
    '14 XT1200ZE
    I think you're scaremongering. I don't think a tech in a BMW dealership is a credible source for information about the contractual details of the sale of Husqvarna to Perrier. As other people have already found out, although BMW and Husqvarna dealers both have MOSS, presumably BMW did not load up the Husqvarna model info in the MOSS of BMW dealers who are not Husqvarna dealers, and Husqvarna dealers who are not BMW dealers don't have the BMW fleet info loaded into their machines.

    As for MOSS being recalled by BMW, as far as I know the Husqvarna dealers had to buy the MOSS systems from BMW at a considerable expense - around $8000 US/AU per unit I believe. If BMW were to pull the plug and disconnect every Husqvarna dealer in the world with a MOSS unit, I dare say they would face a huge legal action.

    I have no doubt that continued access to MOSS for existing models or at least some alternative was part of the sale of Husqvarna and that your predictions of woe are quite fanciful. I don't think the sky is falling down. Carry on and enjoy riding your bike.
    mario33 and Ryguy like this.
  13. glangston Husqvarna
    Pro Class

    Location:
    Gardnerville, NV and Mammoth Lakes, CA
    Husqvarna Motorcycle:
    2012 Husqvarna TE 310
    Other Motorcycles:
    2012 BETA 350 RS
    Staying within protocols makes sense if your dealing with street legal bikes. If they are powered up for off road then not so much.
  14. mag00 Husqvarna
    Pro Class

    Location:
    Tucson
    Husqvarna Motorcycle:
    Terra, Strada
    Other Motorcycles:
    XR250 R1100RS CH50
    It is not fanciful. My husky dealer has told me they are sending the moss back. That is what I know. I know that as of just the other day, BMW moss tool did not have my VIN number and cannot (will not) access my Terra with their Moss. Whether they will get cooperation from BMW to allow the Husky VIN into the BMW Moss is up for question for now. If HUSKY dealers do not see fit to keep an maintain the moss unit for two bikes or three bikes, you or I may not be able to make them keep it to service the few Terra/Strada/Nuda in their area.

    This is a reality, you should be concerned.

    Do the math, $8K machine to make 400 a year, or send it back (within a timeframe) for credit. Do you feel lucky?
  15. BILLF CH Sponsor

    Location:
    BMP Husqvarna, Salem, OR USA
    Husqvarna Motorcycle:
    92WXC350 /Lamson CR250/701 Vitpilen/
    Other Motorcycles:
    Triumph900 Scrambler 1200 HD Nightst
    THERE IS A SIMPLE OVER RIDE TO GET EVERY VIN TO READ IT EVEN PROMPTS YOU AND ASK IF YOU WISH TO OVERIDE IT AND THEN IT READS IT.I HAVE NEVER SEEN IT RECOGNIZE A SINGLE BIKE AND FOLOWED THE PROMPTS TO CONTIUE ?WORKS EVERY TIME.
  16. mag00 Husqvarna
    Pro Class

    Location:
    Tucson
    Husqvarna Motorcycle:
    Terra, Strada
    Other Motorcycles:
    XR250 R1100RS CH50
    How do you program a key if the VIN is not recognized?
    BILLF likes this.
  17. nev.. Terrarist

    Location:
    Greensborough, Australia
    Husqvarna Motorcycle:
    '13 TR650 Terra
    Other Motorcycles:
    '14 XT1200ZE

    Just for clarification, you said that BMW will recall all MOSS units. What is your source?
  18. mag00 Husqvarna
    Pro Class

    Location:
    Tucson
    Husqvarna Motorcycle:
    Terra, Strada
    Other Motorcycles:
    XR250 R1100RS CH50
    For clarification I did not say that or imply that. I said my dealer is sending theirs back. If mine is, and I may try to change their minds, other small dealers may ship their back if they have one.

    I don't like mentioning this next thing. It may take a class action lawsuit later down the road, are you prepared or willing? Or would it be better to take the steps now to prevent it? Personally, I like the idea of an alternative, even if it is $600 per bike. Until then, you need to be in contact with your dealers to give them input and support.

    I pay the extra money for them to service my bike. I am fully capable of doing it myself. But you need to support the dealer, or they go belly up, and that has happened. Obama will not come in and rescue them.
  19. nev.. Terrarist

    Location:
    Greensborough, Australia
    Husqvarna Motorcycle:
    '13 TR650 Terra
    Other Motorcycles:
    '14 XT1200ZE
    I'm not trying to start a flame war here but you said ...

  20. ATGATT Husqvarna
    B Class

    Husqvarna Motorcycle:
    TR650 Strada
    I think Bert's Megamall in Covina has one. I know they reflashed/updated my Strada's ECU before I took delivery a few weeks ago.

    BTW, my bike seems to run just fine. No issues with the engine cutting out.