This Wonderful experience continues.... Husqvarna UK do not exist anymore. All phone numbers and email address's have ceased to work. Anyone got a number for Pierer industries?
KTM-Sportmotorcycle AG Stallhofnerstraße 3 A-5230 Mattighofen Tel. +43 7742/6000-0 Fax. +43 7742/6000-0 KTM-Sportmotorcycle UK Limited KTM House, Ward Road Brackley Northamptonshire NN13 7LE Tel +44 (0)1280 709500 Fax +44 (0)1280 709689
Im sure the UK has a consumer ombadsman, it is beyond a joke and you have more than enough of a case to raise it.
Thinking about selling my TE310 and buying a Triumph Scrambler. I bought a new Husky based on my experience with my Swedish bike I had when I was a kid. Obviously not the same animal anymore. They seem very fragile with very limited customer support. What a shame.
Just spoken to someone at HVUK after ranting on their facebook page, Still no fuel pump and they do not know if it has been dispatched or even if it ever will be. They won't even send the bike back as apparently legally they have no obligation to do this. Really? They are the organisation that picked it up and promised it's return within 5 weeks. Sounds like theft to me. KTM are only supporting new Husqvarna's So after 14 months i will have an 828 mile round trip to pick up this broken bike. I suspect even picking it up will be met with difficulty as I am sure the Dealer has not been reimbursed either. Dark
It's back. Running perfectly and looks shiny. Over the last 16 months it has lost a mirror and it's rear bashplate fixings but I don't really care. Thank you to Ss racing who went above and beyond to get parts and make it work. Husqvarna have been useless, they have continued sending out faulty parts and have not even paid to return the bike to where they picked it up from. I hope this is the end of this sorry tale and happier contributions to this page can now resume. :-)
wow ...I'm glad this worked out for you ... If you wanna call it that ... -- Husqvarna had some short-comings with its bikes, and parts, and racers before this last buy-out ... Some of it was embarrassing at the least I thought but apparently the old company had thick skin and just let crap happen, over and over ...Not what most of us expect when purchasing new paint. Then again, this BS is usually specific dealer orientated. Maybe the parent company has zero control over its dealers.
The new Husqvarna company is incredibly more organized, especially with it's parts distribution. Getting parts out of Italy due to it's shipment laws and regulations is a nightmare.
my 2012 wr 300 had 4 warranty repairs & the amount of time to do simple repairs was [in my opinion] excessive & done to eat up the 12 month warranty.in 1 case they did nothing at all 4 two weeks while my bike sat in their workshop.after several ph calls,no progress i rang the importer & they had no warranty request from the hopeless dealer.that ate up 33 days & it seized again.i had to diagnose a faulty ignition,but still not 100%.ducati ignition is badly designed.chuck it in bin.
i had to contact BMW in germany because my dealer & husky importer were ignoring/blocking my e-mails.absolute expletives[f*&%$#ts]
