Husky Warranty

[Coffee]

Just as a reminder, if you have a dealer you have had good encounters with personally (as opposed to reading something on the internet or a friend) then by all means feel free to post up here:
http://www.cafehusky.com/forums/forumdisplay.php?f=46

 

[jlk_250]

When and what was the warranty work and which dealer?

The work is yet to be done. Replace missing or incorrect fasteners. Actually they just agreed to have the dealer ship the parts to me since it's not local and there is virtually no labor involved. The dealer wasn't making things right and Husky customer support got the district rep involved. They clearly do not want customer service problems and were extremely receptive and helpful. Supposedly it's being taken care of but I'll believe it when I get the missing parts. (Skidplate mounting hardware, side panel mounting hardware, footpeg mounting hardware, replacement clutch lever.)

 

[brock]

With regard to dealers doing warranty work, dont assume that they get all the labour costs back! If you have a good dealer that looks after you with any work of this nature then show your appreciation by using them in the future!

And yes get your bike serviced at the Husky dealership. They should know how to look after them and that goes a long way. They also get Tech updates from the factory to keep your Husky in tip top condition!

 

[glangston]

My dealer clarified one thing. He will definitely work on a bike from out of the area that needs warranty work. He will only balk at working on other local dealer's bikes, ones sold in his competitive area.

 

[Big Mick]

In Australia Husky's come with a 24 mth warranty. This was introduced by the Husky importer to generate sales for the Husky brand. It is not law here as Hondas have no warranty and the rest come with a 3 mth warranty. There are conditions like having to get the bike serviced by a Husky dealer every 800 km,s to keep warranty intact. From what I have heard they are very good with looking after you if you have a problem. Hope I dont have any problems.

Mick

 

[dags]

In Australia Husky's come with a 24 mth warranty. This was introduced by the Husky importer to generate sales for the Husky brand. It is not law here as Hondas have no warranty and the rest come with a 3 mth warranty. There are conditions like having to get the bike serviced by a Husky dealer every 800 km,s to keep warranty intact. From what I have heard they are very good with looking after you if you have a problem. Hope I dont have any problems.

Mick

I got my 07 at end of 06, sold it after 12 mnths
08 at end 07, just sold it - only recieved my last warranty parts this week

sorry - but the warranty is garbage & is only used to make up for their shortcomings in poor design & assembly process. On the engine side, never had a need for warranty - they`re good

I bought a different brand after more than 10 yrs on Husky, and i`m happy to have made the change

 

[meslowmelive]

I got my 07 at end of 06, sold it after 12 mnths
08 at end 07, just sold it - only recieved my last warranty parts this week

sorry - but the warranty is garbage & is only used to make up for their shortcomings in poor design & assembly process. On the engine side, never had a need for warranty - they`re good

I bought a different brand after more than 10 yrs on Husky, and i`m happy to have made the change

seems some blokes can whinge while others have no probs , warranty is good in aussie no worries , i suppose there have been some issues with others, but not many have done more kms than me over 6000kms and i've been looked after , old DAGS has only done 700kms and i think he is whinging more becuase he couldnt get out to ride it depends who your listening to a bloke that rides them or ones that look at them in the garage

 

[dags]

seems some blokes can whinge while others have no probs , warranty is good in aussie no worries , i suppose there have been some issues with others, but not many have done more kms than me over 6000kms and i've been looked after , old DAGS has only done 700kms and i think he is whinging more becuase he couldnt get out to ride it depends who your listening to a bloke that rides them or ones that look at them in the garage

hahaha Mes, good points,
our track, 4hrs to do 20kms, = 808 kms on it = 40.4 hrs, so that`s still a bit considering the terrain & probably 4000kms in the terrain you ride. 4 rear tyres, 2 fronts, 2 countershaft sprockets say`s it got "worked" & that`s over 6 months, the last 6 I haven`t wanted to ride it (even when i had time)

It`s not about the actual bike, remember I`ve had them for 13yrs straight this time (your first) I`ve always maintained it`s a great bike, but in that time i`ve seen the overall package go in a different direction that`s different to what "I" like, that`s all. And the service isn`t as "I" would expect, buying 4 new bikes almost yearly & the 07 & the 08 Husky are the only ones with "niggles".

To you it`s water off a ducks back (good on you) to me it`s a PITA, that`s what makes it all so much FUN, different attitudes, different strokes, All Bikes are GREAT

i know i`ll be back on one

 

[meslowmelive]

Ah life must be good at the moment 6 months ago you would have me yep i just needed to give the USA both sides of the warranty stories . It's an information highway

I didnt think you'd be back so soon

 

[dags]

Ah life must be good at the moment 6 months ago you would have me yep i just needed to give the USA both sides of the warranty stories . It's an information highway

I didnt think you'd be back so soon

haven`t gone anywhere

still got 2 Husky`s, more to come

 

[jlk_250]

The work is yet to be done. Replace missing or incorrect fasteners. Actually they just agreed to have the dealer ship the parts to me since it's not local and there is virtually no labor involved. The dealer wasn't making things right and Husky customer support got the district rep involved. They clearly do not want customer service problems and were extremely receptive and helpful. Supposedly it's being taken care of but I'll believe it when I get the missing parts. (Skidplate mounting hardware, side panel mounting hardware, footpeg mounting hardware, replacement clutch lever.)

Old thread, but I am a bit pissed off and am going to post an update. I ended up getting some of the missing parts (skidplate mounting hardware and clutch lever) but not all (side panel mounting clips and passenger peg hardware). It's apparently too confusing and too frustrating for the dealer to figure out despite the fact that I sent them a list of all the Husky part numbers and snapshots of each fastener from the parts manual. It's an out of state dealer.

The BMW/Husqvarna customer service rep had pushed the dealer to at least send me the parts that I got and allowed for it to be a warranty claim but the dealer ended up skipping the warranty claim and paying for the missing parts out of their pocket. They say that Husqvarna is so difficult to work with that they don't even bother with warranty claims unless it's a big ticket item. Maybe true, maybe a copout. In any case, they wore me down. I give up and will order the remaininging parts from Hall's. We're probably talking about $25 or so but a new bike owner shouldn't have to buy the parts that should've come on the bike in the first place.

I do like the bike and put most of the blame on the dealer, not Husqvarna. Now that the bike is out of warranty I'll just buy parts from the good dealers and will be happy like most everyone else is.

 

[JustTroItIn]

Re: dealers performing warranty work: wouldn't the dealer bill back the labor and parts cost to Husky? At that point, the dealer would either win or lose depending on the labor rate that Husky pays for warranty work, right?

I believe the way most companies do warranty is via a fixed cost. e.g. X job should take Y hours at the manufacturers (not the dealers) specified rate.

 

[mxracernumber1]

not a real warranty...

I know it's a bit of a bummer that we can't get the same warranty that the aussies get, but it's not really a warranty. They pay for a new motor up-front. after doing the exchange rate math, you will see that they pay between $3,000 and $3,500 more for their bikes than we do. They pay a lot for that 2-year "warranty". Husky already has a new engine figured into the "warranty" pruce, just incase the need should ever arrise. Do the math.

 

[tadgh]

I know it's a bit of a bummer that we can't get the same warranty that the aussies get, but it's not really a warranty. They pay for a new motor up-front. after doing the exchange rate math, you will see that they pay between $3,000 and $3,500 more for their bikes than we do. They pay a lot for that 2-year "warranty". Husky already has a new engine figured into the "warranty" pruce, just incase the need should ever arrise. Do the math.

well not exactly, the price you pay for a husky in north america probably isnt too much different for a ktm or husaberg or any european bike i'd imagine. this is exactly the same in europe where we also get a 2 year warranty so if you compare like with like (brand versus brand) we are not paying extra for the warranty.

the difference in price comes down to (in europe anyhow) to vehicle tax rates and the fact that the huskys i'd imagine are discounted in north america.

 

[mxracernumber1]

Actaully, the Huskys are a fair bit cheaper than the other exotics for us and there was an even larger gap between them & everything else until the '09 model year when the MSRP of all the bikes in the line up were jacked up between $700 & $900. Still, they are somewhat cheaper with the Husa 450 going for about $1,500 more than a TE450.

Back in 07 when I bought mine, there was quite a bit of discussion on this very topic over on TT. Some of the Australian guys were reporting prices of between $12,500 & $14,000 (Aus.) for a new TE450 back then, though some of the Aussie guys on here will have to confirm those numbers. However, these were the numbers that were going around on the site at the time I was doing my research. I don't know what the excahnge rate was then, but now, it's .7893. Multiply that times $12,500 (Aus.), and you paid $9,866.25 (U.S.) for the same ride I paid $7,000 (U.S.) for, and in some cases, the difference was even worse. There's your new engine.

In the U.K. you're now paying a little over $9,000 (U.S.) M.S.R.P. for the TE-450. That's only a few hundred more than we pay, so I guess, for some reason, they are indeed slightly discounted to us. The reason you're getting the warranty and we're not is because they can get away with upping the price and not offering the warranty over here-folks aren't expecting one, so they still buy the bike.

The big problem that they have now is people like me who aren't about to pay the extra dough for a new bike to replace one I just bought 20 months ago for what will equate to $2,000 (after dealer fees and taxes) less. I was all set to buy a new 2009 TXC-450 to replace my TE until I saw the price tag, and with the economy the way it is now, I'm sure lots of sales were lost over the price hike. In fact, I was so discouraged by it that I'm almost positive I won't buy a new 4-stroke again. I'm looking more at the WR-300 now and I'm still having a hard time with the price hike. It's a 2-stroke and not worth the $7,000 (U.S.), but it darn sure isn't approaching the $10,000 mark either. I could go down there tomorrow and get a new TXC (they're not open on Mondays), but it's just the principal of the matter.

In 2009 the YZF-450 went up about $200.00, the TE-450 went up about $800. I got a quote on a brand-new YZ-250 for $6,000 (yes, that's out-the-door) (2-stroke), while the WR-300 was $7,500 (out-the-door), heavier, still had no light, and still hard to get parts for. At this rate, many in the U.S. may be turning back to 2-strokes sooner than one might think, and many of them will be on modified YZ's. One local dealer is already jacking up the prices of his leftover '07 CR-250's because he's had too many folks coming in lately than don't want to pay 4-stroke prices. He's actually increasing the price of these leftovers to match the demand he's been getting for them. What's worse (for him) is the number of 4-stroke sales he's starting to loose to the Yamaha dealer because he doesn't have a new up-to-date 2-stroke to sell. Warranty or not, it's hard to overcome the price increases even though we don't pay as much as the U.K. or the Aussies. I'm wondering if the Australian and U.K. pricing increased as much from '08 to '09 as did the U.S. pricing.

What we need are some Aussie guys who have just purchased a new bike to report here and let us know what they're having to put down for a new Husky now.

 

[tadgh]

Multiply that times $12,500 (Aus.), and you paid $9,866.25 (U.S.) for the same ride I paid $7,000 (U.S.) for, and in some cases, the difference was even worse. There's your new engine.

In the U.K. you're now paying a little over $9,000 (U.S.) M.S.R.P. for the TE-450. That's only a few hundred more than we pay, so I guess, for some reason, they are indeed slightly discounted to us

i see what you are getting at but you are slightly missing the point, you cannot compare the bikes across the different countries. what i meant was in europe the husky is at roughly the same price as ktm, husaberg, tm, gas gas is slightly cheaper. none of these bikes offer the warranty so you are not paying for a new engine in the price, you are getting a warranty versus none.

i am surmising that in australia the price of a husky compares similarily to the ktms etc so they are also getting a warranty from husky versus none form the others. There is not the price of a new engine in difference between the brands. (uk price currently is 6250 for the te250 which is a little over 10100 dollars.)

 

[Up-tite]

Who should really give a rats ass as to how much it costs from one country to the next.
The factory has to make X amount on their product. Product costs are different because of the Country it's going to and the requirements for that countries Laws, Euro bikes are different than ours here.
Each Importer in different Counties have different costs,from shipping and handeling,customs fees,Import Taxes ,VAT Taxes then more Taxes. Would'nt be suprised if down under their isn't at least a 35%duty on top of everything else. Long Boat ride from Italy to Australia like comming here to the USA. Plus the fact the conversaion rate of one countries dollar to the next. Bottom line is if they can't make a profit why should anyone waste the time,effort and money. To think jacking up the price to cover a warrenty program is shallow thinking in my mind. GM,Chrysler to name a couple out of thousands didn't make enough profit so where are they today? for what ever reason.
If you just work for wages it's hard to understand but if you own your own business you understand Later George

 

[mxracernumber1]

Nobody was flaming the factory. We were merely discussing the numbers-and numbers don't lie. As for the warranty, I don't give a "rat's ass". Mine expired long ago. I do most of my own work anyway, but there are lots of "wage earners" on here who enjoy the sport, but aren't as wrench savvy as some others, so they do gove a "rats ass" about a warranty. These "wage earners" come here sometimes looking for advice to help them get out of a pinch when they aren't covered by said waranties, not to be belittled because they draw a paycheck every week. Everyone realizes that the manufacturers need to make money, we were merely discussing the differences in cost from one country to the next, that they are influenced by legislation and regulation plays into that and we realize that.

As for bashing the working men (and women) on the forum-not cool. Everyone is feeling the pinch of a slowing global economy in some way or another right now. The "wage earners" have a right (as well as duty to their families) to be as cautious or frugal with their money as the deem necessary and have a right to openly discuss matters pertaining to the subject. However, we were merely making observations as to why the products we love so much, cost some of our kindred spirits so much more to enjoy-a particularly popular subject in any industry in economic times such as these. These are important topics to businesses men and "wage earners" alike and are going to be discussed everywhere. Besides, no one can be a businessman with all the "wage earners". The way I see it, "wage earning" Husky lovers have as much right to discuss matters pertaining to the industry as the business people who attempt to profit from it. Afterall, the "wage earners" are the industry.

 

[LRPct]

I think maybe one of George's points about "who gives a rats ass" was that in the end, all of doesn't matter anyway what or why the difference are what they are.

Bottom line is they need to make a certain margin and it's not like someone living on continent A is gonna buy a bike from continent B to save a few $$$$. The bigger difference goes to which dealer wants to earn your business or which one you feel comfortable dealing with.
So in the end all the discussion and assumptions about why prices are different where thay are are nothing more than blind stabs in the dark since there are so many factors, many not privy to the general public....

I could be wrong in what I think was one of George's points but just an observation.. it's so hard to get a sence of context and where someone's point of view is coming from online that it sometimes makes for an unintended interpertation..

With that, proceed on enjoying deliberateing the differences of our world wide economy and how it effects the prices of our beloved Huskys.. better yet. RIDE ON..

 

[Up-tite]

No way on bashing a wage earner, didn't think it came across like that. Regardless no intent what so ever.
The basic thought process was susposto be We do not know what the true costs are or their Business plan is.
Am sure some Countries requirements are different than others. Later George