Motoplastics

[naga]

...Companies need to know that they can be held accountable for poor customer service in front of God and everybody with the internet. I recently griped about one company and got my issues resolved, but only after a bunch of pestering and I would recommend that company now, then I griped about another company and got ignored by them both by e mail and by phone, and bamboozled as far as I am concerned, so I wouldn't recommend that company to anybody.

I completely agree - however, I also think individuals need to be held to the same standard by the "community". Myself included, of course.

I also think we have all developed an overly self-indulgent definition of "customer service".

 

[oregontrail]

last-- I have been around Husky's for around 40 yrs..yes since birth...and my uncle to this day is still one awesome husky dealer...and I have worked in many many dealers and now a dealer rep...so believe me I know all to well very few are getting rich at this Biz....

<<rant>>

I was just wondering why you didn't order from your uncle either.... even if it's an aftermarket part??? An awesome dealers should be able to get your parts and you're helping them out too.

 

[racemx904]

the reason i didnt is he wont "take" my money....so he sends me the part, which he could have sold for a profit, and then sends my check back....cause he wont take money from family...I like to pay for my habit...

and again, a little 411 would have gone a LONG way to keep this from happening...and if someone dont have something positive to put in the "thread" then maybe they should just butt out

 

[PALMER84ONE]

WOW,

As you can see I took the # off this site. I am very sorry Craig if some one called and acted CHILDISH "I want it NOW". :shocked:

 

[naga]

...and if someone dont have something positive to put in the "thread" then maybe they should just butt out

I've had really good service from Motoplastics, great prices, fast delivery - he always comes through. He once went to the trouble of calling me because I screwed up an order and he was paying attention enough to catch it. BUT, I understand that he is a "one man show" and may take a couple of days to get back to me, may take a week or two to ship, and may not have the stuff I need in stock. So I make allowances, because I appreciate the prices, the service - and the fact that he is a small vendor, filling a niche that - before he showed up, was pretty empty. I support Motoxotica, Halls, Motosportz, 7602, etc. - for the same reasons.

Sorry the OP had a delay in getting his stuff, glad it worked out.

See, that was something positive. Your turn...

PS - If your uncle is a "great dealer" you should throw him a "shout out" in "Dealer Kudos".

 

[rajobigguy]

This thread is getting way off track here. The fact remains that most have had good service from the vendor and some have had less than stellar. It happens, sometimes there is a breakdown in communication and that might happen on either end. It's good to hear everyones story but we're getting into details that are best discussed in private. it doesn't matter why someone didn't buy from a family member or another dealer, that point is simply not relevant. It's also nice to hear people defending their preferred vendor but trying to lay blame on the customer isn't really appropiate. I'm sure that this will all get worked out between vendor and customer and it would be nice to hear what outcome is but for now lets not keep speculateing on who's fault it might be.

 

[BadMotoWeazal]

I've order 3 sets of KTM plastic in white from MotoPlastics. No it does not get here overnight, but it is a much less expensive option compared to stock plastics from KTM, and if I have to wait 10-14 days to get it who cares, I laugh all the way to the bank. Cemoto makes the stuff he sales for KTM & it has held up pretty well considering how I like to play chicken with the trees.