• Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

Potential Australian recall

I've contacted AHG by phone looking for a supplier of parts. I was told they do not supply parts for the old bikes ie TR650 including mine which was purchased in 2014.

Before I lodging my form I contacted some dealers by phone who are still operating within reasonable distance from Newcastle.
Chris Watson Motorcycles Cessnock, Power Sport Morrisett and R & D Husqvarna Emu Plains do not have the equipment/access to the servers to link with the ECU.

R&D Husqvarna are able to reset the error codes which appear on the dash.

Brison Motorcycles (BMW) have the equipment and knowledge but do not have the appropriate logins to access the servers. As an aside; Brison's also sell Aprilias which are imported by PFG which are supposed to be responsible for keeping the pre 2014 Husqvarnas on the road.:banghead::thinking:
 
Johnn said:
Brison Motorcycles (BMW) have the equipment and knowledge but do not have the appropriate logins to access the servers.:banghead::thinking:
Click to expand...

Top stuff John,all of the info re AHG and the Husky Dealers is relevant to DOTARS/ACCC, it is what people tell you as an owner which is important. Have updated the master list, re Brison's, if they are an authorized BMW Dealer they do have access to programming for the Terra/Strada/Nuda
 
Brad (not on the board here, IIRC) from Melbourne also joined the ranks.

His report Number: INC-2016-05-00044
 
WayneC said:
The current Oz Husky importer is not quite what has been stated, it is actually AHG in Perth who have separate "business units" for Husky and KTM so there most likely be separate legal entities involved and since they were appointed in November 2013, who would be responsible for any machines sold in 2014 is a good question

Here is a simple text list of all 2016 Oz Husky Dealers, there is a line for whether they have programming and diagnostics capability for Terr/Strada/Nuda models

Most simply have question marks at the moment but if you all wanted to email each one and ask the question below it would help force DOTARS/ACCC actions
"Do you have Programming/Diagnostics capability for the Terra/Strada/Nuda models"

Apologies if I have left out any info people have already posted re model support, my time is limited in searching for it
Click to expand...


I have emailed all 8 Victorian dealerships and have received 3 replies - no diagnostic support. I will follow up with the non replies later in the week.
 
Bills motorcycle on main north rd in SA are apparently not able to get the code to unlock the there software to do any diagnostic work on the tr650.
Cant even reset my service light. Very disappointing.
 
WayneC said:
The current Oz Husky importer is not quite what has been stated, it is actually AHG in Perth who have separate "business units" for Husky and KTM so there most likely be separate legal entities involved and since they were appointed in November 2013, who would be responsible for any machines sold in 2014 is a good question

Here is a simple text list of all 2016 Oz Husky Dealers, there is a line for whether they have programming and diagnostics capability for Terr/Strada/Nuda models

Most simply have question marks at the moment but if you all wanted to email each one and ask the question below it would help force DOTARS/ACCC actions
"Do you have Programming/Diagnostics capability for the Terra/Strada/Nuda models"

Apologies if I have left out any info people have already posted re model support, my time is limited in searching for it
Click to expand...


Update - have contact all dealers in Victoria (8 in total) common theme - no programming or diagnostic capability for the TR650/Nuda.
Sentiment from nearly all is that they have a very expensive paperweight ($8000 MOSS system).

Next steps:
Keep encouraging the Australian owners to raise DOTARS reports/complaints
Investigate the Canadian KTM solution/recall
Notify ACCC of the lack of dealer support for the TR650/Nuda bikes in Victoria and other states as that information comes to hand.

If anyone has had replies from dealers in other states please post the dealer status.

Thank you, stay upright.
 
Geeza said:
Update - have contact all dealers in Victoria (8 in total) common theme - no programming or diagnostic capability for the TR650/Nuda.
Sentiment from nearly all is that they have a very expensive paperweight ($8000 MOSS system).

Next steps:
Keep encouraging the Australian owners to raise DOTARS reports/complaints
Investigate the Canadian KTM solution/recall
Notify ACCC of the lack of dealer support for the TR650/Nuda bikes in Victoria and other states as that information comes to hand.

If anyone has had replies from dealers in other states please post the dealer status.

Thank you, stay upright.
Click to expand...

I had a chat with a KTM rep a couple days ago. This is my opinion. Nothing is going to get done until a lawsuit is filed, a lawsuit that alleges BMW and KTM CEO Stephan Pierrer have violated the terms of the sale by not providing support for the mandated 10 years.

KTM rep said to me, "IF I am worried about stalling and crashing, PARK THE BIKE" Really? Hey, I'll do that for 10 bucks a day storage.

The lip service is, "We are working on a solution". Really? What are the details? So, unless someone holds their feet to the fire, nothing is going to happen.
 
Lodged an online complaint with the NSW Dept of Fair Trading for non compliance with servicing as required under Australian Consumer Protection Law. As it is murky who is legally responsible , I've nominated Automotive Holdings Group Limited as the respondent with the rights to the Husqvarna name.

See how it goes.
 
27rich said:
Bills motorcycle on main north rd in SA are apparently not able to get the code to unlock the there software to do any diagnostic work on the tr650.
Cant even reset my service light. Very disappointing.
Click to expand...

Bloody hell.......then there is nothing in SA from now on..... Now it gets serious.......
 
Gotta agree with Mag00. Fair Trading, Ombudsman... all those entities are worthless. They will even tell you (as one did me a couple weeks ago), that they aren't there to make anyone DO anything. All they are (their words) are "an entity to handle complaints. We don't force anyone to do anything." Probably going to need to raise a class action suit, involving all of us Husky owners. Wife and I have one each, so I'm doubly screwed when troubles arise. Love the bikes though!
 
AzOzRider said:
Gotta agree with Mag00. Fair Trading, Ombudsman... all those entities are worthless. They will even tell you (as one did me a couple weeks ago), that they aren't there to make anyone DO anything. All they are (their words) are "an entity to handle complaints. We don't force anyone to do anything." Probably going to need to raise a class action suit, involving all of us Husky owners. Wife and I have one each, so I'm doubly screwed when troubles arise. Love the bikes though!
Click to expand...


I appreciate the input, however if we don't try we will never find out.
Maybe I am talking out of my ass but the fact that DOTARS are in discussion with the ACCC is a good sign.
The fact that there is an update for the ECU that will fix a large % of the issues is half the battle.
If you have time to raise report/complaint with DOTARS that would be great.
 
AzOzRider said:
Gotta agree with Mag00. Fair Trading, Ombudsman... all those entities are worthless. They will even tell you (as one did me a couple weeks ago), that they aren't there to make anyone DO anything. All they are (their words) are "an entity to handle complaints. We don't force anyone to do anything." Probably going to need to raise a class action suit, involving all of us Husky owners. Wife and I have one each, so I'm doubly screwed when troubles arise. Love the bikes though!
Click to expand...

The main issue, as you know, is "Stalling" and for the most part the solution is at hand.
It is on the BMW servers, in the form of 8543015, the ECU firmware update for the TRs. We just want access to it.

The second issue is the ongoing diagnostics servicing. But we'll have to wait and see how the potential recall pans out.
This can also be done via GS911 or Rhein, so all is not lost. ( but these work better when the platform is stable)

If you were to add your TRs it would take the total of TRs to about 10% with registered complaints in Oz. Thats a serious percentage.
 
AzOzRider said:
Gotta agree with Mag00. Fair Trading, Ombudsman... all those entities are worthless. They will even tell you (as one did me a couple weeks ago), that they aren't there to make anyone DO anything. All they are (their words) are "an entity to handle complaints. We don't force anyone to do anything." Probably going to need to raise a class action suit, involving all of us Husky owners. Wife and I have one each, so I'm doubly screwed when troubles arise. Love the bikes though!
Click to expand...
Dept Fair Trading/Ombudsmen are not the people with the power to force action in Oz. DOTARS determines the problem and then under Australian Consumer Law ACCC takes action as they have the power, the way all of this is handled changed in 2011 with the introduction of ACL when the States handed power to ACCC
 
WayneC said:
Dept Fair Trading/Ombudsmen are not the people with the power to force action in Oz. DOTARS determines the problem and then under Australian Consumer Law ACCC takes action as they have the power, the way all of this is handled changed in 2011 with the introduction of ACL when the States handed power to ACCC
Click to expand...

Who oversees and or regulates your big corporations/companies if they are combining selling buying other major companies?
 
mag00 said:
Who oversees and or regulates your big corporations/companies if they are combining selling buying other major companies?
Click to expand...
Responsibilities are split between 2 commissions, Australian Securities and Investments Commission (ASIC) and Australian Consumer and Competition Commission (ACCC). In the situation we are dealing with here all of the aspects are within the realm of ACCC, had a bit to do with them over the years at a professional level and with regard to our helmet law reform. One of our touring crew is ex ASIC investigations so have some insight into how they operate
 
So I was wondering what the similarities might be between Oz and the EU.

It costs KTM and Pierer Ind absolutely nothing, to do nothing about it. They will not lose any KTM customers, they will not be fined, they are not getting sued, the dealers will not drop them, there is NO consequence for kicking this under the rug.

But... if the EU agency that approved the sale/merger/deal and found the terms being violated, they would have a bit more power to make stuff happen.
 
mag00 said:
But... if the EU agency that approved the sale/merger/deal and found the terms being violated, they would have a bit more power to make stuff happen.
Click to expand...
Now you are talking, the only place where a Co has been sold and bought with regulatory approval is the EU and approval was a condition of sale
 
Have contacted all the QLD dealerships this week - all have said no to the ability to program or diagnose the TR650/Nuda.

So neither VIC or QLD have the programming or diagnostic capability for the TR650/Nuda and this information is now with DOTARS and ACCC for consideration.

This is the email template I used for my correspondence with dealers should anyone want to contact dealers in other states:

Service manager,

I am the owner of a 2012 Husqvarna TR650 Strada and I am trying to find a Husqvarna dealership that has the ability to service my bike.

In particular I am looking for a dealership that can program/diagnose the ECU.

Please can you advise if you have the programming/diagnostic capability for the Husqvarna Terra/Strada/Nuda.

I look forward to your reply, kind regards,

My name

Email: my email
 
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