• Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

The lost art of customer service

firffighter

firffighter

Husqvarna
AA Class
I just wanted to commend Kelly (Motosportz) on his amazing customer service. He is such a professional and does business the right way putting the customer first.

In this day and age when so many of the motorcycle dealers are shutting the doors, it is refreshing to see someone doing well, in large part, because he is not so worried about the bottom line, but really does put the customer first and provide such amazing service and professionalism.

I can say the same about Bill (Bill's Husky). He is a class guy and does things the right way and it is proving to pay off with his dealership thriving.

Heck, I don't even own a Husky!

I have to say, that I will never set foot inside my local KTM dealer ever again! Those pompous jerks can take their KTM's and their attitude and.....
 
In a day of a bad economy. anyone with half a brain will provide excellent customer service and go the extra mile for ANYONE, or they will be like alot of others (out of business!!) Glad to hear about your good experience and sorry for your bad!! I have a KTM dealer nearby and am friends with a few of them and they are good guys. I understand the way they feel and they understand the way I feel!!
 
I completetly agree. When our economy was going like gangbusters, customer service was pretty low on some folks list. You could be a jerk and still do business.

Now that things are a little tough, customer service is key. Folks like Kelly and Bill had great customer service all along, I'm sure.

My local KTM guys sell bikes, this seems to give them the attitude that they dont have be curtious to customers. They look down on anyone not on an orange bike and they are some of the most pompous guys I've run across in the industry. I dont get it. Be excited about your brand and be excited about a customer who made the time and effort to come in to your store. Whether you are buying a $10K bike, or a $1 part, you should receive the same curtousy
 
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