I bought my '07 TE610 used in San Antonio, my TE 630 new from Gateway BMW/Husqvarna in St Louis - but the TE310 and TR650 Terra did both come new from Grand Prix.
Neither needed any service/warranty work until the fueling issue with the TR. I've not used their service dept before except to have tires mounted (1/2 price Dunlop place), but I don't get a bad vibe about them at all in that respect. I'm sure they are a capable place. When I picked up my TE 310, they installed the 'hop up kit' before I took delivery, and rode it around, made a few adjustments....rode it again, adjusted....before giving me a printout and sending me on my way. The 310 ran perfect.
At first I thought they had an issue with doing the reflash for free...with all the talk about getting approval from the rep, etc. - and when that changed to not being able to access the computer it just had a bad feel and sound to it. Two different reasons back to back - I think most people would arch an eyebrow over that one.
Could be on the up and up...no way to know. I don't like to smack talk them just for getting a weird vibe when it could all be true.
I called Big D to get their take on the online access thing - and yes, they've done a lot of them and it's no big deal.
But he did say he hadn't done one in a couple of weeks, so who knows what may have changed re: getting access to the MOSS tool online.
I called Gateway too (bought an R100RS from them a few weeks ago and rode it back - great place to do business with), but the service guy didn't call back. Busy place, not a problem....
I explained to GP that the fueling issue I had is quite common, and the fix is almost universally a reflash - but any time you say
"I heard it on the internet" a dealer will give you a roll of the eyes.
I'll see what GP has to say after they run diagnostics (without the Moss tool??


) and go from there.