YMMV, this is just the opinion of a satisfied customer. I think I need to fill a suitcase with ZTR goodies and take a trip to visit with you fine folks down under!
All that needs to happen is to put a little effort into the on-line shop, that's all.
I am quite sure the products are first-rate, & I'm sure everyone will agree.
For an on-line shopper, the web-store is the front counter of a walk-in shop.
If you get a grumpy parts sales person at a physical shop counter, you are less likely to go back to that shop.
It is the same with a web-store, a poor experience & having to plead for correct freight, wait a week for a response to an order & even having items delivered via a third-party is no way to deliver great service.
The whole point of putting items up on-line is to have them be able to 'sell themselves' to people who can't come to a physical shop & are to far away to phone & discuss sales.
If the store isn't monitored, or can't add correct freight or items aren't shipped out in a timely fashion the items loose their appeal.
Someone living in another country has no idea how huge the R&D w/shop is, or the volume of bikes they handle/parts sold locally etc.
All that potential customer sees is a page with items for sale, if there are hard to get they will shop elsewhere, simple.
I really do hope they can capitalise on the sponsorship dollars they put in here on this on-line forum with a great on-line shop.
## (Please note - Before ANYONE starts on me, I'm not bashing ZT, I am putting up a web-store user's perspective of mine & other's experiences trying to buy items in the hope it will improve.
I am not alone in my experiences here)