Potential Australian recall

[Geeza]

Some news that is finally in black and white - well grey and off white!

Husky have been working with Magnetti Morelli the ECU manufacturer to resolve the stalling issue.

- subject to official factory approval - there will be a recall release at the start of April - not sure if this is worldwide or just Australia at this stage.

The update will be Husky mapping - depending on how well this is set up with the current dealers it may be good but also may be bad. Basically they have taken BMW out of the equation.

A big thank you to all that have helped out and your patience - fingers crossed that this gets across the line!

Stay safe 8-)

 

[Ziggy]

Great news.

 

[glitch_oz]

Some news that is finally in black and white - well grey and off white!

Husky have been working with Magnetti Morelli to resolve the stalling issue.

This means a recall - subject to official factory approval - will be release at the start of April - not sure if this is worldwide or just Australia at this stage.
The update will be Husky mapping - depending on how well this is set up with the current dealers it may be good but also may be a bad. Basically they have taken BMW out of the equation.

A big thank you to all that have helped out and your patience - fingers crossed that this gets across the line!

WELL DONE!!

 

[Geeza]

WELL DONE!!

The WELL DONE goes out to a large number of people that have been working in the background not only in Oz but also Canada and the States - a lot are TR650 owners but a number are just interested parties that have included industry experts and a well respected motorcycle magazine editor.

It is great to see the power of this forum and the people that support it working together to achieve what will hopefully be a successful outcome for all.

 

[NDaveo]

I don't mean to be a pessimist, but I believe the TR650's in Australia are only required to meet the Euro 4 standards.
This means the bikes can be tuned completely differently to the rest of the world, as the emissions targets are much more achievable.
It's a good result for us in Australia, but I wouldn't hold my breath for a worldwide solution quite yet.

A big thanks still goes out to those who have been working away at the issue!

 

[kiwiape]

Some news that is finally in black and white - well grey and off white!

Husky have been working with Magnetti Morelli the ECU manufacturer to resolve the stalling issue.

- subject to official factory approval - there will be a recall release at the start of April - not sure if this is worldwide or just Australia at this stage.

The update will be Husky mapping - depending on how well this is set up with the current dealers it may be good but also may be bad. Basically they have taken BMW out of the equation.

A big thank you to all that have helped out and your patience - fingers crossed that this gets across the line!

Stay safe 8-)

Hey Geeza, can I ask where your info comes from please?

 

[Geeza]

Hey Geeza, can I ask where your info comes from please?

Refer to post #124 - a number of interested parties - don't wish to disclose names at this stage but they have been dealing with AHG/Husky directly and some owners have been dealing with DOTARS who issue the recalls in Australia.

 

[MrWiretap]

Thanks Geeza, another AU TR650 submitted on the Aus Gov DOI site.

Hey interestingly even after owning it for just over a month I was able to add my own story - My preamble to the report went like this:
I just bought this bike unaware of worldwide software stalling issue. In the 1 month I've owned it has completely stalled a couple times crossing an intersection! Very dangerous. Other times it has coughed and with clutch control & a bit of accelerator I have kept it going. What am I going to do if I have a truck bearing down on me?
(then continued on with your info) Apparently this is a worldwide known software issue...
My dealer outcome went like this:
Burners in 4 Klauer St Seaford, Victoria, where it was originally sold (2013) say they can't help me. BMW shut down their ECU tool. I went & visited their workshop on the 18th of March and they showed me the $6000 Moss system sitting on a bench they can't use. Just collecting dust, quite a shame, all at my safety expense too let alone the commercial aspect.

 

[Johnn]

Anybody have anything from Husky? Close to the middle of April****************************************

 

[Snow Dog Aus]

Spotted this on husky tr650 -new owners stupid questions thread
By milkman 84

 

[johnsweet]

just wondered what's going on down under with the recall? Any letters yet?

 

[LED]

Apparently, absolutely nothing, The reply I received after emailing our responsible Federal Dept. on any progress following my submission in May last year to them (quoting the relevant submission reference number and advising them of the outcome in the U.S.A.) was as follows :

Dear Mr xxxx

Thank you for writing to us about your Husqvarna TR650 motorcycle. We have recorded the details of your report. We can offer you information about your consumer rights, reporting vehicle safety concerns, our role with product safety and recalls and how to resolve your dispute.
Vehicle safety concerns – where to report

You can report your concerns to the Department of Infrastructure and Regional Development (DIRD). DIRD regulates the design, manufacture, importation and first supply of road vehicles to ensure an acceptable level of vehicle safety in Australia, they also regulate recalls in regards to vehicle safety. You can lodge a vehicle safety report with DIRD online. However, DIRD cannot assist in resolving consumer or small business disputes.
Product safety: what we do

We manage laws that aim to help ensure that the products you buy are safe. Our product safety work involves:

• administering product recalls
• monitoring injuries from consumer goods
• surveying the market for unsafe products
• surveying the market for products that are banned or do not meet a mandatory standard
• educating businesses and consumers about product safety
• making evidence-based policy recommendations.

We do these things in relation to general consumer products. Other regulators manage product safety laws for specific products.
Product safety: recalls

A product may be recalled if it presents a safety risk, or does not comply with a mandatory standard or ban. Suppliers start many recalls, but a minister can also order a recall.
If a product you buy is recalled, the supplier will generally:

• give you a refund, or
• give you a suitable replacement product, or
• modify or repair the product.

You should contact the supplier to find out what applies in your case. You can also view recall details on the Product Safety Recalls Australia website.
Product safety recalls do not expire. If you own a product that is the subject of a product safety recall, you should return the product regardless of how long ago the recall started.
We do not normally conduct recalls. We monitor and audit recalls, and work with suppliers to make sure the recall is effective. Depending on the product being recalled, a specialist safety regulator may monitor a recall.
How to resolve your dispute

You should contact the seller to explain the problem and the outcome you want. If you are unable to resolve your issue by speaking with them, put your complaint in writing – that way the seller is clearly aware of the problem and what you want, and you have a record of your contact. You can use our complaint email template to get started.
If this does not resolve your dispute with the seller, you can contact the Western Australian Department of Commerce. As your local consumer protection agency, the Western Australian Department of Commerce can help consumers resolve some disputes. Find out more about how to make a complaint to the Western Australian Department of Commerce on its website.
If the Western Australian Department of Commerce can’t help, you may need to take your complaint to your state or territory small claims tribunal.
Your rights: acceptable quality

Whether these is a recall or not the products you buy from businesses should be reasonably:

• acceptable in appearance and finish
• free from defects
• safe
• durable
• able to do what products of their kind normally do.

If a product you buy is not one of these things, it does not meet the consumer guarantee of acceptable quality and you are entitled to have the problem fixed.
The guarantee of acceptable quality takes into account what would normally be expected for the type of product and cost.
This guarantee does not apply if the seller told you about the problem with the product before you bought it. And it does not apply if you damaged the product by using it incorrectly.
Repair, replacement or refund – faulty product

You have the right to ask for a repair, replacement or refund if a product fails to meet a consumer guarantee.
You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
If a product you own has a minor problem, the business can choose to offer you a refund, repair or replacement. If the seller chooses to fix the problem, they must do this free of charge and within a reasonable time. If the seller refuses to fix the problem or takes too long, you may be able to get it fixed by someone else and recover the reasonable costs from the seller.
If a product you own has a major problem, you have the right to ask for your choice of a replacement or refund. Alternatively, you can choose to keep the product and negotiate a reduced price for the drop in value from what you initially agreed to pay—this may mean asking for some of your money back if you have already paid. You may also be able to claim compensation for any foreseeable losses resulting from the faulty product.
A product has a major problem when it:

• has a problem that would have stopped someone from buying it if the problem had been known
• is unsafe
• is significantly different from the sample or description
• does not do what the business said it would, or what you asked for, and cannot easily be fixed.

Check out our website for more detailed information about the consumer guarantees, including a retailer or manufacturer’s obligations, how to return a faulty product and exceptions. You can also download the ACCC Shopper app to have consumer information on hand when you shop, as well as tools to set reminders, keep copies of receipts and write a complaint letter or email to a seller.
We have recorded your report

We appreciate you reporting your matter to us. All information is potentially valuable to help us identify trends and where we can most effectively direct our resources, so we encourage you to report any behaviour or business practice that is concerning to you. You can read more about how we prioritise our work and what we can and can’t do for consumers on our website.
We hope the information we have provided today will help you to resolve your dispute.
Yours sincerely
xxxxx

Public Information Officer | Infocentre
Australian Competition and Consumer Commission
23 Marcus Clarke Street Canberra 2601 | www.accc.gov.au
T: 1300 302502

@acccgovau

ACCCConsumerrights


Very Sad isn't it.

 

[WayneC]

LED, you are right, very sad, the Safety and Consumer Authorities world wide have let all owners down on this, none of them have been prepared to bring BMW to account and ensure the BMW developed machine electronics can be serviced/updated properly on an ongoing basis by BMW Dealerships. Only one Husky Dealership in Oz is equipped to handle any update so there is no real choice but having updated firmware integrated into the BMW OSS system

 

[ecn226]

So does this mean we are not getting the bike recalled?

 

[WayneC]

So does this mean we are not getting the bike recalled?

That is correct, in Australia there is no outstanding recall on the Husqvarna TR650 models

In the US and Canada following the lodgement of owner complaints to the Safety Authorities Husqvarna/KTM NA and Canada agreed to a voluntary recall which has been outstanding since late 2016 while a solution to the problems was engineered. The current US/Canadian updates are intended to finalise that outstanding recall, it should be noted that Husqvarna NA has not actually provided NHTSA copies of the latest letter to owners or any documentation of the problem, the proposed solution, or any of the correspondence with the Dealers which would normally be provided to NHTSA under their recall which is 16V124.

In Australia following lodgement of the complaints to DOTARS, Husqvarna Australia did not offer/agree to a voluntary recall and DOTARS/ACCC did not elect to mandate a recall so there is no requirement for Husqvarna Australia to do anything. There are those who would say that DOTARS/ACCC have a poor track record in mandating recalls when Manufacturers/Importers do not offer a voluntary recall

I think you all know who you need to contact to pursue the issue further in Australia

In the mean time those who can get their machines updated to the last BMW firmware version at Dahlitz Motorcycles in Canberra or one of the Sydney BMW Dealers who have been doing updates should do so

 

[mag00]

I thought consumer protections were better for you guys. Heck, your gubment restricts the throttle for noobies and you get a 2 year warranty. Stalling and falling in front of traffic must not be enough of a reason. If someone did get hurt, would they have recourse?

I'm just wondering if the recall fix works well in the USA, if there would be a way for anybody to get it done outside the recall, lets say you guys wanted to send it up for a reflash.

 

[LED]

...
I think you all know who you need to contact to pursue the issue further in Australia. ...

hmm, would that be one of the current affairs tv shows that follow the news on channel 9 or 7 ?

To be fair, perhaps Husqvarna/KTM should first be given the chance to play ball.

 

[johnsweet]

to be fair shit, it's obvious they don't give a rats ass about someone stalling and falling. It's about money. No if, and, or but about it. If they can do it in the states and Canada they can do it for you guys. I'd be very pissed with the DOTARS/ACCC

 

[mag00]

hmm, would that be one of the current affairs tv shows that follow the news on channel 9 or 7 ?

To be fair, perhaps Husqvarna/KTM should first be given the chance to play ball.

To be fair, they should offer every TR650 owner a 50% off a new bike for the crap they put us through.

 

[ecn226]

If some one did stall, fall and die it would cost them a bucket load I would think. They are aware of the problem and have even taken steps to fix it in the USA so there would be no," We weren't aware of a problem defence". I have had one very near miss because the bike stalled half way through an intersection. Very poor form.